Understanding when a special direction may be your last remaining option

It allows the Minister, or their delegated representative, to override or waive immigration instructions in exceptional circumstances. A Special Direction may be used to:

• grant a visa to someone who is unlawfully in New Zealand
• waive character or health requirements
• approve a visa as an exception to immigration policy
• cancel deportation liability
• reinstate a visa that has lapse

Special Directions are granted sparingly and are usually reserved for cases involving compelling humanitarian circumstances or strong public interest considerations.

• all standard visa pathways have been exhausted
• a person is facing removal or deportation
• there are serious humanitarian grounds
• there is a risk to health, safety, or family unity
• there are strong public interest reasons for allowing the person to remain in or travel to New Zealand

Most requests are prepared by, or with the assistance of, a licensed immigration adviser or immigration lawyer due to the complexity and sensitivity involved.

A well-prepared submission usually includes:

• a clear and compelling cover letter
• a detailed explanation of the person’s immigration history
• evidence of hardship, family separation, or medical risk
• letters of support from employers, community members, or medical professionals
• evidence of contributions to New Zealand, such as skilled work, tax history, or community involvement

The submission must be professional, structured, respectful, and easy to follow. Poorly presented requests are unlikely to be taken seriously.

There is no right of appeal if a request is declined. These decisions are discretionary and involve political as well as legal judgment.

For this reason, submissions must be carefully prepared to maximise the likelihood of being read, considered, and taken seriously.

No. A Special Direction sits outside normal Immigration New Zealand processing and is not assessed under standard policy.

“If I explain my situation emotionally, I’ll get help.”

Emotion alone is not enough. Claims must be supported by credible, structured evidence that clearly demonstrates the circumstances relied upon.

“My friend got one, so I will too.”

Every case is unique. Outcomes depend on timing, individual circumstances, and public interest factors.

• a family with deep ties to New Zealand is facing separation
• a person has a serious medical condition and removal would pose a significant risk
• a parent of New Zealand citizen children cannot obtain a visa under standard policy
• there are compelling humanitarian or public interest considerations

They require careful judgment, strong evidence, and a persuasive narrative that balances legal, humanitarian, and public interest considerations. Weak or poorly prepared requests can undermine credibility and reduce the chances of success.

Visa Matters has prepared many successful Special Direction submissions. We take the time to understand your circumstances and ensure your case is presented respectfully, clearly, and strategically. We do not submit frivolous or unrealistic requests and provide honest advice about prospects from the outset.